Lost luggage
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What should I do if I left something in the vehicle?
Contact us immediately with your booking reference and item description so we can check with the driver.
How quickly can I get my lost item back?
We try to reunite you with lost items as quickly as possible. Timing depends on your location and driver availability.
Is there a fee to return lost items?
Collection from our depot is free. Delivery may include a shipping fee.
How long do you keep lost property?
We store items for up to 30 days before disposal or donation.
Can I track my lost item?
We’ll provide updates by email or phone as we locate and arrange return of your item.
What happens if you can’t find my item?
We’ll conduct a thorough search, but cannot guarantee recovery. We’ll keep you informed throughout.
Do you take responsibility for lost items?
We’ll do our best to help, but we cannot accept liability for personal belongings left in vehicles.
Can someone else collect my lost item?
Yes, but please notify us in advance and provide their details for security.
Who should I contact for lost property?
Use our website contact form, email, or call our customer service line for immediate assistance.
General questions
Have questions about our services? Find all the details about routes, vehicles, schedules, and booking conditions to plan your transfer with complete confidence.
Custom inquiry
Have a special request? Need a bespoke transfer, custom route, or group transport? Contact us for a tailored quote and enjoy a service designed just for you.