1. Introduction
Welcome to Alps Ski Transfers. These Terms & Conditions govern the use of our website https://alpsskitransfers.com/ and our ski transfer services. By booking a private or shared ski transfer with us, you agree to these terms. Please read them carefully.
2. Booking & Payment
2.1 Booking Process
- All ski resort transfers must be booked online through our website.
- Upon completion of the booking, you will receive a confirmation email with your transfer details.
- It is the customer’s responsibility to verify all details, including pick-up time, destination, and flight details.
2.2 Payment Terms
- Full payment is required at the time of booking.
- Payments can be made using credit/debit cards or other accepted payment methods.
- Prices are quoted in EUR (€) and include all applicable taxes.
2.3 Changes & Amendments
- Any changes to a booking must be requested at least 48 hours before the transfer date.
- Changes are subject to availability and additional charges if applicable.
3. Cancellation & Refund Policy
3.1 Cancellation by the Customer
- More than 7 days before travel: Full refund minus a processing fee.
- Between 48 hours and 7 days: 50% refund.
- Less than 48 hours before travel: No refund.
3.2 Cancellation by Alps Ski Transfers
- We reserve the right to cancel or reschedule a transfer due to unforeseen circumstances (e.g., extreme weather, road closures).
- In such cases, customers will be offered an alternative transfer or a full refund.
4. Luggage & Equipment Policy
4.1 Standard Luggage Allowance
- Each passenger is allowed one standard suitcase and one piece of hand luggage.
- Extra luggage must be declared at the time of booking.
4.2 Ski Equipment & Special Items
- Ski and snowboard equipment is transported free of charge, but must be declared in advance.
- Oversized luggage, bikes, or additional sports equipment may incur extra fees.
5. Child Seats & Passenger Safety
5.1 Child Seats
- Child seats are available upon request at no extra charge.
- It is the responsibility of the customer to request child seats during booking.
5.2 Passenger Conduct
- Passengers must wear seat belts at all times.
- Smoking and alcohol consumption are strictly prohibited in all vehicles.
- Unruly behavior that endangers the driver or other passengers will result in the immediate termination of the transfer without a refund.
6. Delays & Waiting Time
6.1 Flight Delays
- We monitor flight arrivals and adjust pick-up times accordingly.
- Free waiting time is provided for up to 60 minutes after your scheduled landing time.
- Beyond this, extra waiting charges may apply.
6.2 Passenger Delays
- If a passenger is late for pick-up, drivers will wait for a maximum of 15 minutes for private transfers.
- In shared transfers, the driver cannot wait beyond the scheduled departure time.
7. Liability & Force Majeure
7.1 Service Liability
- Alps Ski Transfers is not responsible for delays due to weather conditions, traffic, strikes, or unforeseen events.
- We will make every effort to transport passengers on time but cannot guarantee exact arrival times.
7.2 Force Majeure
- In cases of natural disasters, extreme weather, or road closures, transfers may be delayed or canceled.
- Customers will be informed as soon as possible and offered alternative options.
8. Complaints & Customer Service
8.1 Filing a Complaint
- Any complaints regarding the service must be submitted within 7 days of travel.
- Complaints should be sent via email to [customer support email], including booking details and issue description.
8.2 Resolution Process
- Our customer service team will review complaints within 5 business days.
- If a refund or compensation is applicable, it will be processed within 10 business days.
9. Privacy & Data Protection
9.1 Data Collection
- We collect customer information only for booking and service purposes.
- Payment details are processed through secure, encrypted payment gateways.
9.2 Data Usage
- Customer data will never be shared with third parties, except as required for transfer logistics.
- By booking a transfer, you consent to receiving booking confirmations, service updates, and promotional offers.
10. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of France. Any disputes shall be settled in the competent courts of France.
11. Contact Information
For any inquiries, modifications, or complaints, contact us at:
📧 Email: customerservice@alpsskitransfers.com
📞 Phone: +33 7 69 78 91 89
🌍 Website: https://alpsskitransfers.com/
By booking a transfer with Alps Ski Transfers, you agree to these Terms & Conditions.