Ticketing conditions

Booking Confirmation

All transfers must be booked in advance through our website or customer service. A booking is confirmed only once full payment has been received and you have received the confirmation email with your booking reference.

Booking Validity

Your booking is valid only for the specific date, time and route booked. A change of vehicle, route or number of passengers changes the price: it is subject to availability and may incur additional fees.

Modification Policy

You can ask for a new pick-up time, up to 24 hours before each pick-up, from the “Manage my booking” link in your confirmation email. The new time applies once we have confirmed it by email; until then, your booking stands as booked. Your flight number can be corrected there directly. Within 24 hours, send us a message from the same page, or call us: changes are subject to availability and cannot be guaranteed.

Cancellation Policy

Cancellations made more than 24 hours before the scheduled transfer are eligible for a full refund, minus any applicable transaction fees. Cancellations made within 24 hours of the scheduled transfer are not refunded.

Waiting time

Your driver is waiting for you at the airport. One hour of waiting is included; beyond that, waiting is charged €25 per quarter of an hour started, or €100 an hour.

Passenger Information

It is your responsibility to ensure that all passenger details (names, contact information, number of passengers, child seats required) are accurate at the time of booking. Incorrect information may result in refused boarding or service delays.

Proof of Booking

Please have your booking reference or confirmation email ready — on your phone is fine — when you meet your driver. Failure to provide proof of booking may result in denied service.

Non-Transferable

Bookings are non-transferable to other passengers without prior authorisation from Alps Ski Transfers.

Delays and Service Changes

While we strive for punctuality, adverse weather, traffic conditions, or operational requirements may lead to delays or schedule changes. We are not liable for indirect costs arising from such delays.

No-Shows

Failure to appear at the agreed pick-up point at the scheduled time may be treated as a no-show. No-shows are non-refundable.

Contact Us

For any questions about your booking, modifications, or cancellations, please contact our customer service team promptly. We’re here to help make your journey smooth and stress-free.

General questions

Have questions about our services? Find all the details about routes, vehicles, schedules, and booking conditions to plan your transfer with complete confidence.

Lost luggage

Lost an item or luggage? Report it quickly to our team to start the search with your driver or destination staff. We'll help recover your belongings as soon as possible.