Ski Transfer FAQ — Your Questions Answered

Online, in a few steps: choose your route, your date and time, add the passenger details and confirm your payment securely. You receive an instant confirmation by email. For a group of more than eight people, or anything out of the ordinary, send us a special inquiry instead and we quote it by hand.

A range of comfortable vehicles to suit solo travellers, families and larger groups: the Standard Transporter takes up to 8 passengers, the Business V-Class up to 7 in more comfort, and the Premium saloon up to 4. All of them are equipped for winter conditions. In winter the boot fills up before the seats do, so tell us how many bags and ski carriers you have when you book.

The price depends on the airport, the distance to your resort, the vehicle category and the time of year. It is quoted per vehicle rather than per seat, so it does not change with the number of passengers — a group of six pays what a couple pays. Tolls are included, and nothing is added on arrival.

We accept major credit cards, debit cards and secure online payment systems.

Yes. You can modify or cancel your booking by contacting us in advance. Our policies are flexible and depend on how much notice you give — the details are in our ticketing conditions.

Yes, subject to availability. We recommend booking at least 24 hours in advance, but we will do our best to accommodate urgent requests. In the February school holidays, availability tightens well before that.

Nothing you need to do. We track your flight number and move the pick-up to your actual landing time. Your driver waits for you in the arrivals hall, and a delay does not change the price you were quoted.

Yes. Our drivers meet you at arrivals with a name sign and help with your luggage. There is no meeting point to find and no shuttle to catch.

Yes. All our vehicles carry snow tyres and the equipment needed for safe travel in the Alps, all season — as the law requires in Savoie and Haute-Savoie from 1 November to 31 March, and in Austria in wintry conditions.

Yes, and neither is charged as an extra. Skis, boards and boot bags travel with you; child and booster seats are fitted before your driver leaves for the airport. Tell us the ages of your children and the number of ski carriers when you book, so we send a vehicle that fits.

By email, by phone, or through the contact form. We answer them ourselves, and a real answer usually comes back the same day.